Do you need help?
If you have any questions about your order, please contact us - we will be happy to help you.
Contact Form
Use our contact form to get in touch with us.
FAQs
Frequently asked questions
How do I know if my order has been successfully completed?
You will receive a confirmation email from us (Soulshinecreators) as soon as you have successfully paid for your order.
How long does the delivery take?
All orders are shipped within 12-36 hours from our fulfillment center. Delivery times depend on your shipping option, but all orders are tracked from dispatch to your doorstep.
I don't like the T-shirt I ordered, can I send it back?
Your T-shirt will be made especially for you, which is very environmentally friendly. In general, we only accept returns for defective products. If you would like to return an item, please do not simply send it back to the original sender, but contact us first using our contact form. Please note that personalized items made just for you cannot be exchanged or returned.
How do I receive my ordered music (digital product)?
Your meditation will be ready for you to download as soon as we receive your payment.
I have lost my music purchased from Soulshinecreators, what can I do?
Your music is stored safely with us, in case of loss, you can download it again via your account.
Can I share my music with my friends and family?
We have a family sharing policy, similar to Apple's. Although sharing within your household is welcome, we ask that you do not share our meditations with friends, colleagues or anyone outside your family. We thank you for your understanding and support in helping us maintain the integrity of our work.